Welcome to Sterling Heating and Cooling LLC. These Terms of Service (“Terms”) govern your use of our website and services. By using our website or engaging our services, you agree to these Terms.

About Our Services

Sterling Heating and Cooling LLC provides heating, ventilation, and air conditioning (HVAC) services including:

• Heat pump installation, repair, and maintenance
• Gas furnace installation, repair, and maintenance
• Air conditioning installation, repair, and replacement
• Mini split system installation
• Duct cleaning services

We serve Vancouver, WA and the greater Clark County area.

Service Area

Our service area includes Vancouver, Camas, Washougal, Battle Ground, Ridgefield, La Center, and surrounding communities in Clark County, Washington. Service availability may vary by location.

Estimates and Pricing

• We provide free estimates for HVAC installations and replacements
• Estimates are valid for 30 days unless otherwise stated
• Final pricing may vary based on actual conditions found during service
• We will communicate any changes before proceeding with additional work

Scheduling and Appointments

• We make every effort to arrive within scheduled appointment windows
• Please provide 24-hour notice for cancellations or rescheduling
• Someone 18 years or older must be present during service calls
• Please ensure clear access to HVAC equipment

Payment Terms

• Payment is due upon completion of service unless other arrangements are made
• We accept cash, credit cards, and offer financing options
• For larger projects, we may require a deposit
• Returned checks or declined payments may incur additional fees

Licensing and Insurance

Sterling Heating and Cooling LLC is a licensed HVAC contractor in the State of Washington. We maintain appropriate insurance coverage for our work. License information is available upon request.

Customer Responsibilities

As our customer, you agree to:

• Provide accurate information about your HVAC system and issues
• Ensure safe access to equipment and work areas
• Inform us of any known hazards or special conditions
• Make timely payments for services rendered
• Keep pets secured during service visits

Limitation of Liability

To the maximum extent permitted by law, Sterling Heating and Cooling LLC shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from our services. Our total liability shall not exceed the amount paid for the specific service giving rise to the claim.

Dispute Resolution

If you have a concern about our services, please contact us directly. We are committed to resolving issues promptly and fairly. Any disputes that cannot be resolved directly shall be governed by the laws of the State of Washington.

Website Use

Our website is provided for informational purposes. You agree not to:

• Use the website for any unlawful purpose
• Attempt to interfere with the website’s operation
• Copy or reproduce website content without permission

Changes to Terms

We may update these Terms from time to time. Continued use of our services after changes constitutes acceptance of the new Terms.