Sterling Heating and Cooling LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website sterlingheatandcool.com or use our services.

Information We Collect

Information You Provide

We may collect information you voluntarily provide, including:

• Name and contact information (phone number, email address, mailing address)
• Service address and property information
• Service requests and scheduling preferences
• Payment information (processed securely through third-party payment processors)
• Communications you send to us

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information
• Pages visited and time spent on our site
• Referring website addresses
• General geographic location

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our HVAC services
• Schedule appointments and send service reminders
• Respond to your inquiries and requests
• Send promotional communications (with your consent)
• Process payments and maintain records
• Comply with legal obligations
• Improve our website and customer experience

Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Third parties who help us operate our business (payment processors, scheduling software, etc.)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your experience. You can control cookies through your browser settings. We may use:

• Essential cookies for website functionality
• Analytics cookies to understand site usage
• Marketing cookies for relevant advertising

Data Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications

To exercise these rights, please contact us using the information below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date.